Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
8.6
Location
10.0
Service
9.4
Dining
7.8
Guest reviews
6.0/10
based on 5 reviews
4.5/5
based on 1078 reviews
9.0
9.0/10 based on 1884 reviews
#36 of 389 hotels in Vienna based on Tripadvisor
Owen
United Kingdom,
March
2025
6.6/10
My stay at Hotel Kaiserin Elisabeth was fantastic, thanks to its prime location just a stone's throw from St. Stephen's Cathedral. The rooms were beautiful and had a classic charm, although I realized I missed having a kettle for tea or coffee in my room. The staff were super friendly and always ready to help with any queries, but I did notice there could be a bit more variety in the breakfast menu. Overall, it was a wonderful experience that I'd totally recommend!
Rooms
9.0
The room was elegantly furnished in a classic style and spacious with a comfy sitting area. I enjoyed the historic charm, though the lack of in-room coffee/tea options was a bit of a letdown.
Service
9.0
The staff were super attentive and always greeted me warmly, offering helpful suggestions for exploring the city. They really made the stay enjoyable, despite a minor incident with a misunderstood drink order.
Location
10.0
This hotel’s location couldn’t be better – it’s literally steps away from all the major attractions while still being quiet at night. I loved how I could walk to all the great shopping and dining spots within minutes.
Dining
8.0
The breakfast spread was decent with a variety of hot and cold options, but I thought it could have included more variety. Still, it was a solid start to my day.
Facilities
7.0
While the amenities were a bit limited, and a gym would have been a nice addition, the room service and housekeeping were great, ensuring a comfortable stay.
Theodore
United Kingdom,
February
2025
6.2/10
I had a wonderful stay at Hotel Kaiserin Elisabeth, enjoying its central location and historic charm. The room was spacious and comfortable, though I did find the bathroom to be a bit tight. The breakfast selection was plentiful, keeping me satisfied throughout my visit. Overall, the service was fantastic and very helpful, though I felt the coffee could use improvement. 😊
Rooms
9.0
My room was large by European standards with classic style decor. It came with a comfortable bed and a big bathroom, making my stay very pleasant, despite the tight bathroom space.
Service
10.0
The staff were friendly and accommodating; they even arranged transport for me and assisted with printing boarding passes. Their warm demeanor made a significant positive impact on my experience.
Location
10.0
The hotel's location is really good! It's just a short walk to St. Stephen's Cathedral and other major attractions, which made sightseeing incredibly convenient.
Dining
9.0
The breakfast spread was elegantly presented and varied enough to cater to different tastes, although I didn't particularly enjoy the coffee.
Facilities
9.0
I appreciated the convenience of luggage storage before check-in, and the unique nostalgic key system added character. Overall, the hotel was well-maintained and offered good amenities.
Stella
United Kingdom,
January
2025
6.0/10
I had a mixed experience at Hotel Kaiserin Elisabeth. The location is fantastic, just steps away from major sights, making it easy to explore Vienna. I found the room spacious and comfortable, but I was disappointed by the breakfast options and the lack of an in-house restaurant. Overall, while the hotel has its charm and great service, there were some aspects that could use improvement.
Rooms
8.0
My room was quite spacious and comfortable, though the view wasn't ideal as it faced the inner courtyard. The bathroom was large and well-equipped, which I appreciated.
Service
9.0
The staff were friendly and attentive, always ready to assist with any questions. One staff member, Adam, was particularly helpful, going above and beyond to help me track down my luggage that was delayed.
Location
10.0
The location is absolutely perfect, just a short walk from St. Stephen's Cathedral and the opera house. This made accessing the sights incredibly convenient.
Dining
7.0
Breakfast had a decent variety, including traditional treats like Kaiserschmarrn, but I found it uninspiring overall. I missed some hot options and the presentation could be improved.
Facilities
8.0
Although the hotel lacks an in-house restaurant, it is surrounded by numerous dining options. The luggage services before check-in and after check-out were very convenient.
Grayson
United Kingdom,
December
2024
5.6/10
I had a wonderful stay at Hotel Kaiserin Elisabeth with its really good central location, making it easy to explore the city's main attractions. The historical charm of the building and the warm service from the staff truly added to my experience. However, I found the breakfast options a bit lacking in variety for a four-star hotel, especially with such wonderful summer produce available. Overall, my stay was good, despite a few minor hiccups.
Rooms
9.0
My room was spacious and quiet, with classic decor that matched the hotel's charm. I appreciated the cleanliness and comfort, although I did notice some lower floors had limited views.
Service
10.0
The staff were incredibly friendly and attentive, always willing to help with recommendations or booking tours. Their warm approach made my stay feel welcoming.
Location
10.0
The location was absolutely perfect, just steps away from major sights like St. Stephen's Cathedral and main shopping streets. I loved that I could walk to so many attractions.
Dining
7.0
The breakfast had a decent selection, but I felt it could have been better, especially for a hotel of this caliber. I missed having more fresh options like summer fruits.
Facilities
8.0
The hotel offered good facilities like laundry and tour assistance, but I would have liked to see a bar area to unwind after a long day of sightseeing.
Andrew
United Kingdom,
November
2024
6.2/10
I had a really enjoyable stay at Hotel Kaiserin Elisabeth. The central location made it super easy to stroll to major attractions, and the staff were genuinely helpful and friendly. My room was clean and comfortable, though I missed having a kettle for morning coffee. Overall, a lovely spot, but a few amenities could elevate the experience.
Rooms
8.0
My room was clean and spacious with a nice ambiance, though the lack of a kettle was a letdown. I did appreciate the extensive double glazing, which kept the noise out despite the central location.
Service
9.0
The staff were super attentive and helped with whatever I needed. They even provided a mattress topper to make my bed more comfortable, which was a nice touch.
Location
10.0
Absolutely unbeatable location! I loved being so close to St. Stephen's Cathedral and the shopping areas. Plus, it was tucked away enough to avoid the crazy crowds.
Dining
8.0
Breakfast had a great variety but could use a few more options to be truly nice. Still, it provided a good start to my day.
Facilities
7.0
While the hotel had basic facilities like housekeeping and luggage service, I felt the absence of a gym or in-house restaurant was a bit of a downside.
Interested in seeing the Exclusive Early Booking Rate?